WHEN WILL MY ORDER BE SHIPPED?

Thank you for shopping with LAFIMEN by ASHLYFE. We take care in preparing and packaging every order so your products arrive ready for you to enjoy 

ORDER PROCESSING 

Orders are generally processed with 2-3 business days after payment has been successfully received. Orders place on weekends or holidays will begin processing on the next business day. 

During product launches, special releases, events or periods of high order volume, additional processing time may be required. 

SHIPPING

LAFIMEN by ASHLYFE currently ships within the United States only.

A flat shipping rate of $12.90 applies to eligible orders under $100 or more.

Complimentary standard shipping is available on qualifying  U.S. orders of $100 or more.

Shipping rates and eligibility are calculated based on the order subtotal at checkout.

Once you order has shipped, tracking information will be provided using the contact information associated with your order.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order. We cannot guarantee that an address can be changed once an order has entered the fulfillment or shipping process. 

LAFIMEN by ASHLYFE is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

LOST, STOLEN OR DELIVERED PACKAGES

Once a package has been transferred to the shipping carrier, delivery scans and tracking updates are managed by the carrier.

If tracking shows your package as delivered but you have not received it, please check the delivery area, household members, neighbors, or other secure locations around the property and contact the shipping carrier for assistance.

If you are unable to resolve the issue with the carrier, please contact LAFIMEN by ASHLYFE and we will assist where reasonably possible.

SHIPPING DELAYS

Carrier delays caused by weather, service interruptions, holidays, or other circumstances outside of our control may occasionally occur. LAFIMEN by ASHLYFE cannot guarantee carrier delivery dates after a package has been accepted by the shipping carrier.

TOBACCO PRODUCTS

Cigar purchases are intended only for customers who meet the legal age requirements applicable to the purchase and receipt of tobacco products. Orders may be subject to age verification and other requirements as required by applicable law.

By placing an order, you confirm that you are legally permitted to purchase tobacco products in your jurisdiction.

Respect the Smoke. It’s a Lifestyle.™

 

COMMON ORDER ISSUES

• My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

• DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

• Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.