RETURNS / EXCHANGES / REFUNDS

Thank you for shopping with LAFIMEN by ASHLYFE. Please review our return and refund policy before completing your purchase.

FINAL SALE — CIGAR & TOBACCO PRODUCTS

Due to the nature of tobacco products, all cigar and tobacco product sales are final. We do not accept returns or exchanges on cigars once an order has been shipped.

This includes purchases made during promotions, special releases, events, or with discount codes.

If LAFIMEN by ASHLYFE made an error with your order or your order arrived damaged, please contact us so we can review the issue and make it right where appropriate.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If you receive an incorrect item or an item that arrives damaged, please contact us at support@ashlyfe.com as soon as possible after delivery.

Please include:

• Your order number
• Your name and email address used for the order
• A description of the issue
• Clear photographs of the item and packaging, when applicable

Please retain the product and original packaging while your claim is being reviewed.

Once we review the information, LAFIMEN by ASHLYFE will determine the appropriate resolution, which may include a replacement, store credit, or refund when applicable.

ACCESSORIES & NON-TOBACCO ITEMS

Unused non-tobacco merchandise may be eligible for return or exchange depending on the product and its condition.

Items must be unused, unworn, and in their original condition and packaging. Please contact support@ashlyfe.com before returning any merchandise. Items returned without prior authorization may not be accepted.

Personalized, customized, clearance, and final-sale merchandise is not eligible for return or exchange unless the item was received damaged or incorrect.

DISCOUNT CODES

Discount codes must be entered at checkout and cannot be applied retroactively after an order has been completed.

Unless otherwise stated as part of a promotion, only one discount code may be used per order.

REFUNDS

If a refund is approved, it will be issued to the original payment method used for the purchase.

Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error made by LAFIMEN by ASHLYFE.

ORDER CANCELLATIONS

If you need to request an order cancellation, contact us as soon as possible at support@ashlyfe.com.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or has been shipped.

Respect the Smoke. It’s a Lifestyle.™